outrage. I walked by a Federal Express
Express.
That's right. FedEx is now pumping their
express service, which confuses the hell out of me since
I thought everything they did was supposed to be express.
That's why they called themselves Federal EXPRESS. And
then spent millions of dollars re-branding themselves
as FedEx. And now that we all got to know FedEx, they
have added an extra "Express." I'll pause a
minute while you come out of your coma.
Back with me? Good. It was ironic enough
that they were allowed to use the word "express"
in the first place. The only thing expressed in a FedEx
warehouse is the customer's disdain for their slow and
spotty service. But now the word "express" is
in the title twice. Someone at corporate must have no
longer been content to lie about our packages being expressed
once. Nay, they needed to lie twice.
Perhaps the two lies diffuse each other,
leaving the company known simply as "Federal."
Which makes sense because the US Government is the only
thing with less speed an accuracy than the manner in which
FedEx delivers our packages.
I'm not picking on FedEx's service specifically.
I've used this space to mock UPS and the USPS before.
And I'm sure if I knew where or how to send a package
DHL, I'd hate them, too. But right now, It's FedEx Express'
fault I am so PO-ed off.
I ventured into the FedEx Express store
looking for answers, or perhaps a blunt object with which
I could bludgeon myself. Finding only empty poster tubes,
I asked the man behind the desk how much extra it would
be to send something express.
"Everything we send is express,"
the man answered.
"I know," I said before walking
out. "That's my freaking point."
I may not have phrased it that nicely,
but this column does run in family newspapers.
Is this how stupid we've become? That
we need to unabbreviate our abbreviations? We've spent
so much time trying to save ourselves time that we now
have to spend time unsaving that time, which we never
really saved to begin with. Sorry, let me say that the
Saturday Night Live way: which we nev real saved to beg
with.
Should I have said "SNL?"
There are many one syllable words I would
like to use now, but again, the family newspaper thing.
If I did use those words, I'm sure I'd get lots of angry
feedback, some of which would be sent using the local
USPS service. Or maybe an IM message. How many times have
you gone to an ATM machine? And put in your PIN number?
Maybe you needed the money to eat some KFC chicken.
Would it be too much to ask that we think
before we speak? Would it be too much to ask that FedEx
thinks before they spend millions of dollars re-branding
themselves? And would it be too much to ask that people
realize the best way to save time is not to change our
language, but to get better and more concise with the
language we already have?
It is up to you to help fix this. Because
I want this fixed, and I want it fixed ASAP possible.
Sorry, that's "ASAP possib."
Steve Hofstetter is the author of the
Student Body Shots books, which are available at SteveHofstetter.com.
E-mail him at steve@stevehofstetter.com.
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